FREQUENTLY ASKED QUESTIONS

  • No, the website and YouTube are separate entities, so memberships do not cross over between the two platforms.

  • The YouTube membership and website membership are separate entities, and because of this, user accounts and memberships are separate between the two systems. Users who sign-up for a membership on YouTube may access membership content on YouTube.com and YouTube-managed apps; members who sign up on melanielopezpilates.com are able to access membership content and benefits on this website.

  • The YouTube membership and website membership are hosted on separate systems, and because of this, user accounts and memberships are separate between YouTube and this website. Members who sign up on melanielopezpilates.com are able to access ad-free membership content and benefits on this website, but because YouTube and melanielopezpilates.com accounts are not joined, this membership access does not extend to YouTube, nor vice versa.

  • The on-demand platform available on this website offers full access to both the public and members-only Melanie Lopez Pilates video catalog on YouTube, but ALL videos here are 100% AD-FREE, so your workouts are never interrupted by advertisements. The platform also currently offers bonus videos and features, including previously-archived videos, access to my 30-day beginners course, and advanced filtering and favoriting capability to help you track your workouts.

  • The videos on this platform are 100% AD-FREE.

  • Your best bet is to try the following steps to ensure a successful and smooth playback experience:

    • Try loading the video in another browser (e.g. if playing the video in Chrome, try it in Safari) or a different device type (e.g. if having issues playing videos on a tablet, try a computer or phone)

    • Update your device/computer’s operating system to the latest version

    • Pause any activities on your network that might be consuming a lot of bandwidth, which can interfere with video streaming/download capability (e.g. other video streaming services, online games, uploads or downloads, etc.)

    • Ensure that you have a strong Wi-Fi signal if browsing on a device with Wi-Fi/cellular service, and that your internet speed is running at a minimum of 10-16 Mbps for streaming video

    • Disable any browser extensions or ad-blocking software, as these can interfere with proper video playback

    • Clear your browser's cache and cookies (instructions are here for Chrome (desktop), Safari (desktop), Microsoft Edge (desktop), Firefox (desktop), Safari (iOS/iPhone) and Android)

    • Update your browser(s) to the latest version

  • Videos can easily be played on a TV with screencasting! With a streaming-compatible device (such as an iPhone or Android phone) and smart television, you may screencast your workouts to your TV. With an Apple/iOS device, you can screencast using AirPlay. Android devices may use the Chromecast Streamer app to cast to any compatible television. Non-smart TVs may require a streaming media device such as Google Chromecast, Amazon Firestick, Roku, or Apple TV to screencast, but please check your TV’s manual for detailed information about screencasting requirements for your specific device.

  • The on-demand platform is currently available to view within browser for mobile, desktop, and tablet views using a responsive design. If you’d like to see a mobile app offered in the future, please let me know via the contact form.

  • Reformer workouts currently make up the bulk of the on-demand video offering, but we offer a healthy number of mat-based Pilates and restorative workouts as well. If you’d like to see new apparatuses added or a greater number of mat sessions posted in the future, please let us know.

  • Congratulations on beginning your Pilates journey! Please check out my Learn Pilates in 30 Days course for a comprehensive overview to get started on the right foot, or check out any videos in my Beginner workouts category.

  • While many individuals continue their Pilates practice with modifications through injury, pregnancy, and the postpartum phase, please consult your doctor to determine if the exercises in this or any workout program you are considering is appropriate for you before you proceed.

  • We love requests! Let us know what you’d like to see via the contact form.

  • It’s free for 7 days, baby! After registration and entering your card details, simply enjoy the platform, risk-free. If within this period, you determine that it’s not the right fit for you, you can cancel anytime before the end of the 7-day trial and your credit card will not be charged. Thereafter, cancel within any point in the current billing period, and your subscription will cease to renew for the following billing cycle. Cancellations submitted within a billing cycle will apply to the next billing cycle (partial refunds cannot be processed for cancellations submitted within the current billing cycle).

  • We’re sorry to see you go! To cancel, log in to your account, navigate to Account Settings > Active Packages. Find your current subscription in the list, and click the ellipsis (“…”) next to it. In the hover menu that appears, select “Cancel” from the list. Confirm the cancelation.

    Having issues canceling ? Email us at info@melanielopezpilates.com and we’ll help you get it sorted.

  • Drop us a line via our contact form and we’ll get back to you with an answer ASAP!

  • We’re here to help! Submit a support request via our contact form and we’ll get back to you ASAP.