PRIVACY POLICY

Effective Date: September 21st, 2025
Company: Melanie Lopez Pilates, LLC (“Company,” “we,” “our,” or “us”)

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the Melanie Lopez Pilates subscription platform (“Platform”), including all related websites, services, and content.

By accessing or using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, you must discontinue use immediately.

1. Information We Collect

We may collect the following categories of information:

  1. Personal Information Provided by You

    • Name, email address, billing information, and account login details.

    • Any communications you send us (customer support, inquiries, etc.).

  2. Usage Data

    • Information about your interactions with the Platform, such as pages visited, videos accessed, and subscription activity.

    • Device type, browser type, IP address, and operating system.

  3. Payment Information

    • Subscription payments are processed securely through third-party payment processors. We do not store your complete credit/debit card information.

  4. Cookies and Tracking Technologies

    • We use cookies, analytics tools, and similar technologies to enhance user experience, monitor usage, and improve our services.

2. How We Use Your Information

We may use your information to:

  • Provide, operate, and maintain the Platform.

  • Process payments and manage your subscription.

  • Communicate with you regarding account activity, updates, and promotions (where legally permitted).

  • Improve the quality, performance, and security of the Platform.

  • Enforce our Terms and Conditions and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  1. With Service Providers

    • Third-party vendors who provide payment processing, data storage, analytics, and other operational services.

  2. For Legal Compliance

    • When required by law, legal process, or government request.

  3. Business Transfers

    • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access & Portability – Request a copy of the personal data we hold about you.

  • Correction – Request correction of inaccurate or incomplete data.

  • Deletion – Request deletion of your personal data (“right to be forgotten”).

  • Restriction & Objection – Restrict or object to certain types of processing.

  • Withdraw Consent – Withdraw consent for processing where applicable.

To exercise these rights, contact us at: info@melanielopezpilates.com.

7. Cookies and Tracking Technologies

You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality of the Platform.

8. International Data Transfers

If you access the Platform from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ. By using the Platform, you consent to such transfers.

9. Children’s Privacy

The Platform is not intended for use by children under 16. We do not knowingly collect personal information from children. If we become aware of such data collection, we will delete it promptly.

10. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to review their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with the “Effective Date” updated accordingly. Your continued use of the Platform after updates constitutes acceptance of the revised policy.

12. Contact Information

For questions, concerns, or to exercise your rights under this Privacy Policy, please contact us at:

Melanie Lopez Pilates, LLC
Email: info@melanielopezpilates.com